Any student who desires to file a grievance about any action, employee, or student of the school must follow the procedure outlined below:

1. The aggrieved student should first bring the matter to the attention of his/her instructor within 24 hours of the grievance. The instructor has two days to resolve the issue.



2. If the student is not satisfied at this level or if the student for some reason feels unable to bring the matter first to the attention of the instructor, the matter should then be brought to the attention of the Program Director within one day. The Program Director has two days to resolve the issue.

3. If the matter remains unresolved at this point the student may then bring it to the attention of the School Director within one day. The School Director should resolve the issue within four days.

4. If the matter cannot be resolved by the School Director, the student may appeal, in writing within 14 days of grievance, to the Board of Directors of Chester Career College at 751 West Hundred Road, Chester, VA 23836. The Board of Directors will have 30 days to respond to the written complaint. Their decision ends the in-house process.

After a student has exhausted all means listed above, and the matter remains unresolved, he/she may contact the State Council of Higher Education for Virginia, in writing, at the following address:

State Council of Higher Education for Virginia

James Monroe Building

101 North Fourteenth Street

Richmond, VA 23218

www.schev.edu

Students may also contact the Council on Occupational Education, in writing, regarding any matters which they are unable to resolve by following the procedures outlined above. The address and phone number for the commission are:

Council on Occupational Education

7840 Roswell Road, Building 300, Suite 325

Atlanta, Georgia 30350

Phone: 770-396-3898

Students will not be subject to unfair actions as a result of initiating a complaint proceeding.